We're an established property management company that is focused on keeping our business small. What that means for our clients is that their Community Association Manager will never have more than 180 units to deal with, and that their Community Association Liaison will never have more than 5 properties to handle. This is generally half of the work load that other property managers assign their employees. By keeping our company small and investing in the growth of our employees, not only the growth of our company, we can keep our prices very competitive. On average we can save new clients 15% of their current budget.
Customer Service is a top priority at RMCM. Upon becoming a client of RMCM, you can expect to be assigned a team of individuals that will serve as your primary contacts and will become intimately familiar with your community and its needs. This team consists of a Community Association Manager, Community Association Liaison, and Accounting Department professional. Although each team member specializes in a particular part of your management, we believe in empowering our employees to be able to help you with any question.
We feel we are an industry leader when it comes to leveraging technology to support servicing our clients and managing our business. In addition, we recognize the frustration of trying to reach a live person to talk with when you or a homeowner calls its HOA management company. RMCM is properly staffed for the number of communities we manage. All of our employees have e-mail and high-speed internet access, and each of our Community Association Managers carries a cellular phone and has remote access to e-mail.